Need to get in touch with the Credit Union?

For all account-specific inquiries, you can send us a secure message through Digital Banking by logging into your account online or in the app! Just look for the Message Center.
If you need assistance logging into online banking, please contact us by phone at 617-495-4460, option 5, or chat with us by clicking “Let’s Talk!” For all other account-specific inquiries, you can send us a secure message through Digital Banking by logging into your account online or in the app! Just look for the Message Center.

For general, non-account-specific inquiries, you may fill out the form here (harvardfcu.org/get-in-touch/) and someone from the Credit Union will respond within one to two business days.

Main Contact Info:

  • Please call us at 617-495-4460, or text us at 857-971-4460
  • Email: support@harvardfcu.org (Remember to never send sensitive personal information such as your Social Security number or account numbers via email)
  • Fax: (617) 812-8401
  • Mail: PO Box 382609
    Cambridge, MA 02238-2609

Support Center Hours:

  • Mon – Fri – 8:30 am – 5:00 pm
  • Sat – 8:30 am – 12:00 pm

Credit & Debit Help Lines:

Debit Card Help (24/7): (888) 918-7808

Credit Card Help 

For any of the below issues, please contact our 24/7 credit card support line at (866) 820-6815

  • Order ATM card
  • Any type of card Fraud
  • Any type of card transaction dispute
  • When ordering embossed cards
  • When setting debit or credit card pin

For all other issues, please contact our Support Center during business hours at (617) 495-4460

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